Click here to watch our instructional video! The video covers features and controls, interactive app play, expanding your digital story library and troubleshooting tips! If you still need assistance, please fill out the form on our Contact Us page.

You may need to adjust the app’s permissions in the Settings Menu.  You can find this by going into your device’s Settings, then going into ‘Apps’. Then go into your ‘Application Manager’ and select the Teddy Ruxpin app. In the Teddy Ruxpin Application Info menu, select ‘Permissions’. You will need to turn on both ‘Location’ and ‘Storage’ in this menu.

We also recommend resetting your Bluetooth (turning it off, then back on again) for a fresh connection.

ANDROID USERS:

1. Uninstall then re-install the app
2. Go to your mobile device’s Settings as seen in this video (note that this was taken on an Android 7.0 device, so your interface may vary): https://youtu.be/8hMXSGwqtqs
3. Turn on the Bluetooth of your mobile device
4. Turn on Teddy Ruxpin’s Bluetooth (button at his back, green light should be flashing if Bluetooth is active)
5. Open the app and choose “Let’s Start Reading”, press his left paw to begin

NOTE: Do not connect Teddy through your device’s Bluetooth interface. Teddy will only connect to your device through the app.

Teddy Ruxpin comes with three original stories already unlocked with purchase: The Airship, All About Bears, and Captured by Mudblups. There are seven additional books available to purchase and unlock in the Teddy Ruxpin App: The Missing Princess, Teddy Ruxpin’s Birthday, Teddy Ruxpin’s Christmas, Teddy Ruxpin Lullabies, Grubby’s Romance, The Day Teddy Met Grubby, and Wooly & The Wizard.  More stories coming in 2018!

Teddy’s eye mask can be found in a pocket on the inside of the back of Teddy Ruxpin’s vest.

If you still find that you are missing the eye mask, please contact our customer service and we will be happy to work with you to obtain a replacement.

The Teddy Ruxpin stories are available for both individual and bundled purchase in the Teddy Ruxpin App. Stories are $4.99 / each if purchased individually. The two bundles available are the 5 Story Bundle for $19.95 and the 7 Story Bundle at $24.99.

Yes. As story information is stored within Teddy Ruxpin himself, any stories that are unlocked for a Teddy Ruxpin will be available with any device he is synced with.

Now available on Amazon devices!

Some common smart devices that can be used are:

• iPhone – 7 & 7 Plus, 6 & 6 Plus, 5 & 5s, 4s, SE
• iPad – Air (1 & 2), 3rd Generation, 4th generation, 5th generation, mini (1, 2, 3 & 4), Pro (9.7″ & 12.9″)
• iPod touch 5th generation
• Samsung Galaxy Note 3; Samsung Galaxy Note 5 (Android 6.0.1); Samsung Galaxy s7 Edge
• Nexus 5
• HTC One
• LG G2
• Sony z1
• Asus PadFone 2
• Huawei Nexus 6P (Android 7.1.1)
• Amazon Kindle Fire, Kindle Fire HD, HD 6, HD 7, HD 8, HD 9, HD 10, HD 8.9, HD 8.9 WAN, HDX, HDX 8.9, HDX WAN, Fire 7, Fire Phone

The Teddy Ruxpin app also supports Android 5, 6, and 7 devices, but the experience may vary depending on the device’s specifications.

We are happy to share that Teddy Ruxpin can indeed be synced with multiple devices, but not simultaneously. For instance, if a parent synced Teddy with the app on their own device, but then wished to sync Teddy to their child’s device, they would simply need to turn off the app on their own device and turn on the app on the child’s device and pair Teddy with that device. Teddy is reliant on the Teddy Ruxpin app to be paired with devices. If the app is not actively paired with Teddy, Teddy will not be synced with a device.

As story information is stored within Teddy Ruxpin himself, any stories that are unlocked for a Teddy Ruxpin will be available with any device he is synced with.

At this time, Teddy Ruxpin is English only.

At this time, there are no physical books available.

In the original Teddy Ruxpin books, only a portion of the words are included.  In the free app, we’ve added all of the words to the stories and songs so that kids can truly read along.

Also, please keep in mind that you don’t need to connect Teddy to the app for Teddy to tell stories on his own. You do need the app to download additional stories – and of course read along if you wish.